Shortages, Defects and Returns

Within 2 business days after delivery, you must check the quantity of the Kez's Kitchen products delivered against the quantity ordered and due to be delivered. Kez’s Kitchen is not responsible for making good any shortage unless the Customer gives Kez’s Kitchen notice of the shortage within 2 Business Days of delivery. If Kez’s Kitchen does not receive a notice under this clause, the Kez’s Kitchen products delivered will be considered to accord with the quantity ordered for the period specified in the Order and to be accepted by the Customer.

Kez’s Kitchen products will comply with the Kez’s Kitchen Standards. As soon as possible after delivery, you must check whether the Kez’s Kitchen products are damaged or defective or otherwise fail to meet the Kez’s Kitchen Standards. The products will be considered to have been delivered in good condition and in compliance with the Kez's Kitchen Standards unless you notify Kez's Kitchen of the damage or defect within 2 Business Days of delivery

If you notify Kez’s Kitchen about defective or damaged products, you must

1. preserve the Kez’s Kitchen products in the state in which they were delivered for 10 Business Days after you notify Kez's Kitchen;
2. during that period, allow Kez's Kitchen to inspect the Kez’s Kitchen products

Kez’s Kitchen will, at its option, provide a replacement, or give a credit, for Kez's Kitchen Products only where:

1. you have notified Kez’s Kitchen within 2 Business Days and have preserved the product in the state it was delivered, allowed Kez's Kitchen to inspect the product, and Kez’s Kitchen is satisfied with your claim; and
   
   
2. If Kez's Kitchen elects to have the products returned, the products are to be returned to Kez's Kitchen in the same condition as when first delivered to you

So far as permitted by law, Kez's Kitchen's liability to you in respect of damaged or defective Kez’s Kitchen products or failure of Kez’s Kitchen products to meet the Kez’s Kitchen Product Standards is limited to replacement or credit.

Given that our products are perishable, we are unable to accept returns for any of the below reasons.

1. Products that have been ordered incorrectly or in circumstances where you have had a change of mind about the type of product chosen for any reason

2. If you change your address and fail to update your details on this site and your goods have been sent to the wrong address.

Cancellation Policy

Should you need to cancel your order for any reason, the total amount will be  refunded less a $10 administration fee, only when sufficient notice is received within 24 hours prior to your order confirmation. We can only refund your order if your package has not left our premise. Once your order has left our premise, we can no longer refund your order.